Complaints Procedure

Our aim is to always give you the best possible service. We understand that things don’t always go to plan and if you believe that something has gone wrong or you are unhappy with the service provided let us know immediately so that we can do our best to resolve the problem.

It may be helpful to contact the person dealing with your case in the first instance to discuss any concerns. If you are unhappy with their response, you can make a formal complaint under our complaints handling procedure by contacting us at [email protected] or by writing to Bridge Solicitors Limited, Houldsworth Mill, Houldsworth Street, Stockport, SK5 6DA. Please ensure you provide full details of your complaint. Making a complaint will not affect how we handle your case.

We endeavour to resolve any complaints directly with you to your satisfaction. However, if you are not satisfied with our response you can refer the complaint to the Legal Ombudsman provided you do so within six months of receiving a final response from us. Any complaint to the Legal Ombudsman must be made within 6 years from the date of the act/omission or no more than 3 years from when you should reasonably have known that there was cause for complaint.

Contact Details

For further information about the Legal Ombudsman please contact them directly using the details below:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: [email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Bridge Solicitors Limited is regulated by the Solicitors Regulation Authority and you have the right to complain to them should you be concerned about our behaviour. Further information is available on their website: www.sra.org.uk.